Who we are
Reiki & Rituals is committed to protecting your privacy and to handling your personal information responsibly, in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: inma@reikiandrituals.co.uk
Postal Address: Reiki & Rituals, FAO Maria Junco, 2 The Old Courtyard, Warrington, Cheshire, WA3 4PU

Information we collect
We collect and store information that you provide directly to us through this website, by email, telephone, text message, social media, booking forms, health questionnaires, or during the course of receiving our services.
Depending on your interaction with Reiki & Rituals, this information may include:

  • Name

  • Address

  • Telephone number

  • Email address

  • Emergency contact details

  • Health and medical information relevant to your treatment

  • Treatment notes and records

  • Appointment and booking information

  • Communications between you and Reiki & Rituals

  • Feedback, testimonials, reviews, and survey responses

When you visit this website, certain information may also be collected automatically, including:

  • IP address

  • Browser and device information

  • Website usage data

  • Pages visited and time spent on the website

  • Website analytics and performance data

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How we use your information
Your personal information is collected and processed for the following purposes:

  • Providing Reiki treatments and related services

  • Assessing suitability for treatment

  • Maintaining treatment records

  • Managing appointments and bookings

  • Responding to enquiries

  • Providing customer support

  • Meeting legal, insurance, and professional obligations

  • Improving our website and services

  • Sending marketing communications where you have given your consent

We do not and will never sell your personal information.​​

Special category data
As part of providing Reiki treatments, we may collect information relating to your health and wellbeing. Under UK GDPR, this is classified as special category data. This information is collected only where necessary to provide safe and appropriate treatments, maintain treatment records, and fulfil legal, insurance, or professional requirements. All health information is treated as strictly confidential.

Lawful basis for processing
We process personal information under one or more of the following lawful bases:

  • Consent

  • Performance of a contract (for example, providing treatments you have requested)

  • Compliance with legal obligations

  • Legitimate interests in operating and improving our services


How we store your information
Client records, health questionnaires, treatment notes, and other information relating to your treatments are stored securely using Google Workspace services, including Google Drive, and are accessible only to Reiki & Rituals where necessary for the provision of services.
If you subscribe to our newsletter or consent to receive marketing communications, your name and contact details may be stored within Squarespace's secure customer and email marketing systems. This information is used solely for the purpose of sending newsletters, updates, special offers, event information, and other communications that you have agreed to receive.
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Access to personal information is restricted and protected through secure passwords, account security measures, and two-factor authentication where available.​

Sharing your information
Your personal information will not be sold or shared with third parties for marketing purposes.
Information may only be disclosed where necessary:

  • To comply with legal obligations

  • To protect your safety or the safety of others

  • Where required by law, court order, or regulatory authority

  • To insurers, legal advisers, or professional advisers where reasonably necessary

Marketing communications
If you choose to subscribe to our newsletter or opt in to receive marketing communications, we may contact you by email regarding services, workshops, courses, events, special offers, or other news relating to Reiki & Rituals.
Your contact details may be stored within Squarespace's customer and email marketing systems for this purpose.
You may withdraw your consent and unsubscribe from marketing communications at any time by using the unsubscribe link included in marketing emails or by contacting us directly. Unsubscribing from marketing communications will not affect essential communications relating to bookings, treatments, or services you have requested.

Data retention
Client records and treatment notes are retained for up to 7 years after your last treatment, or for any longer period required by law, insurance providers, or professional obligations.
After this period, records will be securely deleted or destroyed.

Cookies
This website may use essential and functional cookies to improve your browsing experience and monitor website performance.
You can manage or disable cookies through your browser settings. Further information can be found in our Cookie Policy.​

Your rights
Under UK GDPR, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request a copy of the personal information held about you

  • Request deletion of your information where applicable

  • Restrict or object to certain processing activities

  • Withdraw consent for marketing communications at any time

Please note that certain records may need to be retained in order to comply with legal, insurance, or professional obligations.

Complaints
If you have concerns about how your personal information has been handled, please contact Reiki & Rituals in the first instance so that we can attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). Website:www.ico.org.uk

​Privacy policy updates
This Privacy Policy may be updated from time to time. Any changes will be published on this page and will take effect immediately upon publication.
Last updated: June 2026​